Customer Satisfaction Form

The Date of Questionnaire: 2/7/2012
 

We have prepared this questionnaire in order to give you better service. It will help us to give you the beter service if you fill out the form correctly.
 
Company Name
*
Telephone
*
Mail Address
*


(PLEASE FILL OUT THE FORM)

GENERAL

How did you learn about Kesmak?
Advertisement     Recommendation     Research    Internet
Why do you prefer the Kesmak?
Price     Quality     Service     Recommendation
Can you tell us your oppinion about Kesmak plz?
Very Good    Good    Average    Poor    Very Poor
Will you reccommend the Kesmak to others?
Yes    No

SALES, MARKETING DEPARTMENT and OUR DEALER

How satisfied are you of our sales, marketing department and dealer?
Very Satisfied    Satisfied    Neutral    Dissatisfied    Very Dissatisfied
Are they assist you to choose correct machine regarding your needs?
Very Good    Good    Average    Poor    Very Poor
The timeing of giving the price offer and feedback?
Very Good    Good    Average    Poor    Very Poor

PRODUCTS

What is your opinion about our products and services?
Very Good    Good    Average    Poor    Very Poor
What is your opinion about our bandsaws and equipments?
Very Good    Good    Average    Poor    Very Poor
Are the our products sufficient to your needs?
Yes    No    Partly
Are you satisfied of our delivery time?
Very Satisfied    Satisfied    Neutral   Dissatisfied    Very Dissatisfied
What do you think about our technical documantation, flyer and brochure. Are they enough?
Very Good    Good    Average   Poor   Very Poor

SERVICE

The easiness and the speed of to get in contuct to the our service employee
Very Good    Good    Average    Poor    Very Poor
The speed of technical service to find the solution
Very Good &nb